Fast courteous service makes ordering at NATURAL
MATTER easier than ever! When you call in an order,
please have the following information ready for
the customer representative: NATURAL MATTER Product
code numbers, your name, your email address, your
postal address including street, city, state and
zip code.
This information will expedite your order and ensure
accuracy. You’ll enjoy dealing with our customer
representatives. They’re friendly and knowledgeable.
They really want to make ordering a pleasant experience
for you. They’re helpful too! When you call
in an order, they’ll tell you whether the
items you’re ordering are in stock and available
for immediate shipment. If some of the items on
your order are not in stock, the customer representative
will tell you when they are expected to be available.
PLACING AN ORDER
NATURAL MATTER offers the convenience of placing your
order 24 hours a day 7 days a week via the order
form or if you wish via email.
CUSTOMERREPRESENTATIVES
Your order is given first priority, and is processed immediately
on the next business day!
Order processing, in most cases, is complete within 1/2
hour after being paid for through Paypals card processing
feature. Whenever possible, we will add to an existing
order. Otherwise, the add-on will be treated as a new
order, subject to appropriate shipping charges.
SPECIAL ORDERS:
Whenever possible we will obtain an item that is not a
stocked item. Prepayment is required on special orders.
We may also require minimum purchase quantities.
Delivery times vary. Ask your customer service representatives
for more details.
PRODUCT AVAILABILITY:
Every effort is made to have all items in stock at all
times. However, due to problems in obtaining raw material
or market fluctuations, some items will be unavailable.
OUT OF STOCK/BACK ORDERS:
NATURAL MATTER does not automatically Back Order out of
stock items. If the out of stock items total $50.00 per
stock item, you may request a paid back order. You will
be charged for the item(s) and they will be shipped (prepaid)
when the item(s) become available. The only exception
would be Otomix shoes, and special order items, which
must be ordered in case quantities. Prepaid back orders
will be shipped in complete quantities. You may request
an unpaid back order, which will be treated as a new order
subject to appropriate shipping charges. There will be
no back orders on sale items.
TERMS OF SALE:
Only certified Paypal payment with verifiable address
will be accepted.
PRICE POLICY:
Retail prices listed are suggested by the product manufacturer.
In the event of a price increase, we will try to give
advance notice when possible. However, due to the short
notice we are given, it is practically impossible to give
written notice. We are not responsible for typographical
errors.
UNDELIVERABLE ORDERS:
If an order is returned to us by UPS for any reason, the
additional shipping charges and a $3.00 service charge
will be charged to your account.
DAMAGES:
In case of hidden shipment damages, please do the following:
UPS SHIPMENT
Keep the damaged product in its original box with the
packing material. Contact NATURAL MATTER
within 24 hours of receipt of the shipment with the invoice
number and product name.
NATURAL MATTER will notify UPS. UPS will pick up the damaged
product and return it to us. NATURAL MATTER will issue
credit to your account.
SHORTAGES/MIS-SHIPMENTS
Because of our double-check packing system, we have a
minimum amount of errors. On the rare occasion of a shortage,
please thoroughly inspect the box a second time for the
product(s). If the product(s) still cannot be found, or
if any other problem exists, contact our office via
email within 24 hours of receipt of the shipment.
THESE STEPS MUST BE FOLLOWED IN ORDER TO RECEIVE PROPER
CREDIT!
SHIPPING INFORMATION TERMS
Shipping will be via UPS Ground Service. Next Day, Second
Day,& Three Day air service is available but must
be paid in full by the customer. Shipping charges are
based on your UPS Zone. (see
chart). When your order qualifies for free shipping,
NATURAL MATTER reserves the right to determine the best
way for shipping. In the event that you wish an alternate
carrier, any excess shipping charges will be charged via
Paypal.
SHIPPING CHARGES
ZONES 2 & 3
Customer pays full shipping on orders under
$200.00
Shipping is free on orders over $200.00
ZONE 4 &
5
Customer pays full shipping on orders under
$200.00
Shipping is free on orders over $200.00
1/2 Shipping
charged on liquid drinks
ZONES 6,7
& 8
Customer pays
1/2 shipping on orders over
$200.00
Customer pays
full shipping on orders under
$200.00
Customer pays
full shipping on all liquid
drinks
ZONES 12 &
UP
- ASK FOR
RATES
PALLET SHIPMENTS
*NATURAL MATTER will determine if an order qualifies for
shipment by common carrier.
*Pallet orders will be broken down and delivered inside.
*Pallet orders may take 1 to 3 days longer than UPS delivery.
ATTENTION!!!
Before signing a bill of lading:
1. Verify carton count received with carton count noted
on bill of lading.
2. Check for any visible damages.
3. Note any shortage or damage on bill of lading. Contact
NATURAL MATTER with the invoice number and product name.
THESE STEPS MUST BE FOLLOWED IN ORDER TO RECEIVE PROPER
CREDIT!
* Pallet deliveries must be accepted on the first delivery
attempt. Any refused or delayed pallets will be subjected
to freight charges.
RETURN INFORMATION
Returns must be received at NATURAL MATTER within 30 days
of purchase.
A RETURN AUTHORIZATION NUMBER must be issued for all returns.
Shipping charges must be prepaid by customer-no COD returns.
Please insure your package.
A 20% RESTOCKING FEE will be charged to all returns.
Returned merchandise must be unopened and not marked in
any manner.
Closeout and discontinued items may not be returned.
See following page for special return policies for MuscleTech
& Otomix shoes and Andreas Cahling Posing Suits.
UPS SHIPPING ADDRESS:
NATURAL MATTER:
701 N. KEYSER AVE
SCRANTON, PA 18504
MAILING ADDRESS:
BOSS
PO BOX 79
SCRANTON, PA 18504
