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Contact Us

Please do not hesitate to contact us with any queries you have. We are happy to help. If you would like to reach us please email us or please use one of the other methods listed below.

We usually reply to emails within 3 hours during normal office hours. Our office hours are 9 - 5.30pm Monday - Friday (excluding Christmas and Bank Holidays)

By telephone: 0044 (0)7848 973 352

All parcels are sent ASAP, but sometimes there will be a 48 hour processing time.


To gain a discount on your order, use the bank transfer method at checkout and transfer the funds directly from your bank account. A discount of 2.5% will be deducted from your order.

Overseas Postage

Weight Range (kg - kg) Standard UK 1st Class Postage UK Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Iceland, Ireland, Malta, Monaco, Netherlands, Norway, Sweden, Switzerland Rest of the World
0.00 kg  to  0.09 kg £2.49 £3.49 £4.95 £4.95 Contact us for a quote
0.10 kg  to  0.24 kg £2.68 £3.68 £4.95 £4.95 Contact us for a quote
0.25 kg  to  0.49 kg £3.06 £4.06 £6.95 £6.95 Contact us for a quote
0.50 kg  to  0.74 kg £3.51 £4.51 £8.95 £8.95 Contact us for a quote
0.75 kg  to  0.99 kg £3.93 £4.93 £11.34 £11.34 Contact us for a quote
1.00 kg  to  1.24 kg £4.40 £5.40 £12.99 £12.99 Contact us for a quote
1.25 kg  to  1.49 kg £5.34 £6.34 £13.99 £13.99 Contact us for a quote
1.50 kg  to  1.99 kg £5.70 £6.70 £16.99 £16.99 Contact us for a quote
2.00 kg  to  2.24 kg £6.05 £7.05 £100 £100 Contact us for a quote
2.25 kg  to  2.49 kg £6.41 £7.41 £100 £100 Contact us for a quote
2.50 kg  to  2.99 kg £6.41 £7.41 £100 £100 Contact us for a quote
3.00 kg  to  3.49 kg £7.12 £8.12 £100 £100 Contact us for a quote
3.50 kg  to  3.74 kg £7.84 £8.84 £100 £100 Contact us for a quote
3.75 kg  to  3.99 kg £8.19 £9.19 £100 £100 Contact us for a quote
4.00 kg  to  29.99 kg £8.95 £9.95 £500 £500 Contact us for a quote

Terms and Conditions

Natural matter content, which includes all names, logos, images, pictures, articles and icons, information, regarding or relating to natural matter, its products and services will not be liable for any damages to do with health, fitness, dieting or any other related item, or any damages arising from use of information or loss of use, data or profits, whether in contract, negligence orany other action, arising from or in connection with the use of natural matter and all that entail.

Natural matter does not ensure that functions and procedures contained in natural matter content and on the site will be uninterrupted or error free, that defects will be corrected, or that natural matter or the server that makes it available are free of viruses or bugs.

Natural matter has tried to ensure that information and currency provided in the Web Site is accurate. However, we make no representation and give no warranty of any kind in respect of the information and currency. Names, images, pictures,articles and logos identifying the natural matter company and their products and services are subject to copyright, design rights and trade marks of thecompany. You may not republish, rework or copy, content in any way except for your own personal, non-commercial use.

Natural matter does not accept liability for any loss (direct, indirect or consequential), which may arise from reliance on information contained in the Web Site or in respect of any error or omission.

Prices and listings

We try to make sure that the prices and information on our listings areaccurate, however, we will need to validate the price before we process your order. If we are unable to supply a particular item, which you have ordered, or if the correct price for an item is different from the price on your order, or there is a mistake in the listing we will notify you as soon as we can after receiving your order. If this happens, we/you may cancel your order.

Product images featured in our listings are given as a sample for guidance and should not be interpreted as being an exact match. Images are updated regularly to reflect the products appearance as accurately as possible. We only sell the newest/latest products. The customer is responsible for checking the ingredients etc and need to contact us with any questions. For full details on our terms and conditions please contact us.


We want you to be 100% happy with your purchase. If you are not entirely satisfied with your purchase please return the item in its original packaging and we will refund you. To be eligible for a refund, you must contact us for an authentication code. Once code is received and return agreed, your item needs to be returned to us in the same condition you received it, and the return must be postmarked within one week of receipt. Postage charges for outbound delivery and the returning of an item are borne by the customer.

Note: Unless the item is defective, all returns will incur a 20% restocking fee. All goods should be checked upon receipt. If damaged or items are missing you must sign as missing or damaged with the courier.

Parcels returned to Natural Matter due to non collection or failed delivery are subject to delivery charges outward to customers location. A return courier fee is applicable on courier returns + a 20% restocking fee. This is to cover all fees we have incurred through the transaction.

All parcels are sent out after a 48 hour processing time.

Who are we and what do we do?

Natural Matter was established in 2002 and is an alternative online shop for anyone choosing a naturally healthier lifestyle. We specialise in providing access to new products for customers with specific dietary requirements, and for people who want an alternative to the chemical-laden goods on today’s market.

Natural Matter stocks hundreds of leading manufacturers natural health products, including vitamins, minerals, herbal supplements, fitness equipment, weight training products and training equipment, all at discount prices. These are all available 24 hours a day, 7 days a week in our health shop.

Over the years we have added more and more great product lines to our health web store. Our products range from best selling lines to smaller niche products unavailable in supermarkets. More importantly we only sell products that we are happy to use ourselves.

All orders are delivered to your front door straight from the warehouse. We use an advanced health shop ordering system so you can trust it to be very secure and safe.

Where are we?

Natural Matter is based in the beautiful market town of Wokingham, Berkshire. Our warehouse is bursting with thousands of products ready to be picked and sent to you and our dedicated customer service team is here ready to help you.


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